FOS
Yamuna NagarFull-time2–5 yrsPosted over a month ago
Mid-level customer support role at Career Site in Yamuna Nagar. Needs 2+ years and a diploma.
About the role
As a FOS, you will be the front-line support for customers, providing excellent service and building strong relationships. Your role is crucial in maintaining customer satisfaction and ensuring a positive brand image. You will collaborate with the CCE team to resolve customer inquiries, manage collections, and maintain a high level of professionalism.
What you'll do
- Be the front-line support for customers, providing excellent service and building strong relationships
- Collaborate with the CCE team to resolve customer inquiries, manage collections, and maintain a high level of professionalism
- Handle customer inquiries and provide timely, accurate responses via phone, email, and chat
- Collaborate with the CCE team to ensure a seamless customer experience and efficient complaint resolution
- Manage and prioritize a high volume of customer interactions, ensuring prompt attention to each case
What you need
- CRM
- Customer service
- Complaint handling
- Data privacy
- Problem solving