Manager
MumbaiFull-time6–10 yrsPosted 2 months ago
Senior customer support role at Career Site in Mumbai. Needs 6–10 years and an MBA.
About the role
No Warning Letter issued in the past 6 months E-learning mandatory courses certified wherever applicable Manage end-to-end transition of domestic BPO processes from client handover to steady-state operations. Ensure smooth migration, proper planning, and successful delivery within timelines.
What you'll do
- Handle complete transition lifecycle (planning, execution, closure)
- Coordinate with clients and internal teams (Operations, HR, Training, IT)
- Ensure smooth knowledge transfer and process setup
- Track progress and share regular status updates
- Identify risks and ensure timely resolution
What you need
- Problem solving
Good to have
- Voice process