Manager WFM
PuneFull-time5–9 yrsPosted 3 weeks ago
Senior operations role at Career Site in Pune. Needs 5+ years and a BBA.
About the role
As the Manager WFM at Digitide Solutions Limited, you will play a crucial role in driving the success of our BPM | WFM department. Your primary focus will be to develop and implement effective workforce management plans, ensuring optimal resource utilization and achieving operational excellence. You will collaborate closely with cross-functional teams to understand business needs and translate them into actionable WFM strategies.
What you'll do
- Play a crucial role in driving the success of our BPM | WFM department
- Collaborate closely with cross-functional teams to understand business needs and translate them into actionable WFM strategies
- Lead and mentor a team of WFM analysts, fostering a culture of continuous improvement and innovation
- Develop and maintain accurate forecasting models to predict workforce requirements and optimize scheduling
- Implement robust workforce management systems and processes, ensuring data integrity and efficient workflow
What you need
- Process improvement
- Problem solving