Officer
MumbaiFull-time1–2 yrsPosted 2 days ago
Junior customer support role at Career Site in Mumbai. Needs 1–2 years and a B.Com or BBA.
About the role
The role involves being the first point of contact for customers, delivering accurate information, resolving issues efficiently, and maintaining strong relationships to ensure high satisfaction levels. You will work closely with cross‑functional teams to uphold service standards and compliance within the financial services sector.
What you'll do
- Work closely with cross‑functional teams to uphold service standards and compliance within the financial services sector
- Respond to inbound customer calls, emails, and chat queries promptly
- Verify customer identity and gather relevant information for issue handling
- Maintain accurate records of interactions in CRM system
- Provide product knowledge and guidance to customers
What you need
- CRM
- MS Office
- Data entry
- Problem solving
Good to have
- Customer service