Operations Executive
CoimbatoreFull-time2–5 yrsPosted 1 week ago
Mid-level operations role at Career Site in Coimbatore. Needs 2+ years and a BBA or B.Com.
About the role
Digitide Solutions Limited is seeking an Operations Executive for its CLM Domestic BFSI – Manpower Back Office division. The role will oversee day‑to‑day operational activities, ensure service level agreements are met, and act as a bridge between customers, the Customer Care Executive team, and internal stakeholders.
What you'll do
- Oversee day‑to‑day operational activities, ensure service level agreements are met, and act as a bridge between customers, the Customer Care Executive team
- Be instrumental in streamlining processes, handling escalations, and maintaining high standards of client satisfaction in a fast‑paced financial services environment
- Monitor and manage daily back‑office operations to meet SLA targets
- Coordinate with Customer Care Executives to resolve client inquiries and issues promptly
- Prepare and present operational performance reports to senior management
What you need
- SOP writing
- ERP
- Customer service
- MS Office
- Documentation
- CRM