Operations Executive
Kanpur (Cuttack)Full-time3–6 yrsPosted 3 weeks ago
Mid-level operations role at Career Site in Kanpur (Cuttack). Needs 3+ years and a BBA.
About the role
As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be to ensure efficient and effective customer care by managing and supporting our Customer Care Executives (CCEs). You will be responsible for implementing strategies to enhance customer satisfaction and maintain positive relationships.
What you'll do
- Play a vital role in overseeing the day-to-day operations of our back-office team
- Be responsible for implementing strategies to enhance customer satisfaction and maintain positive relationships
- Manage and oversee the performance of the back-office team, including CCEs
- Develop and implement processes to streamline customer care operations
- Monitor and analyze customer inquiries and feedback to identify areas of improvement
What you need
- Customer service
- Team management
- Documentation
- CRM
- Problem solving