Operations Executive
MumbaiFull-time2–5 yrsPosted 2 months ago
Mid-level operations role at Career Site in Mumbai. Needs 2+ years and a BBA.
About the role
As an Operations Executive, you will play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team. Your primary focus will be to streamline processes, manage resources, and ensure a seamless customer experience. You will work closely with the CCEs to resolve customer inquiries, escalate issues, and maintain high levels of customer satisfaction.
What you'll do
- Play a vital role in our back-office operations, supporting the Customer Care Executive (CCE) team
- Work closely with the CCEs to resolve customer inquiries, escalate issues, and maintain high levels of customer satisfaction
- Manage and oversee back-office operations, ensuring efficient workflow and resource allocation
- Collaborate with the CCE team to handle customer inquiries, provide timely responses, and resolve issues
- Implement and maintain effective customer care processes, aiming for continuous improvement
What you need
- Customer service
- Process improvement
- CRM
- Problem solving