OPS - EXE
HyderabadFull-time5–9 yrsPosted 2 weeks ago
Senior operations role at Career Site in Hyderabad. Needs 5+ years and a BBA.
About the role
As an OPS - EXE, you will play a crucial role in overseeing the day-to-day operations of our customer care department. Your responsibilities will include developing and implementing strategies to improve customer service, ensuring efficient and effective processes, and leading a team of Customer Care Executives (CCEs).
What you'll do
- Play a crucial role in overseeing the day-to-day operations of our customer care department
- Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service
- Develop and execute operational strategies to enhance customer satisfaction and loyalty
- Monitor and analyze customer feedback and trends to identify areas for improvement
- Implement process improvements and best practices to streamline operations and reduce response times
What you need
- Customer service
- Team management
- Process improvement
- CRM
- Problem solving