QA cum Trainer
KolkataFull-time20–30 yrsPosted 3 months ago
Leadership training role at Career Site in Kolkata. Needs 20+ years and a degree.
About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 3 months E-learning mandatory courses certified wherever applicable
What you'll do
- Train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor
- Ensuring Improvement of Quality Scores of Employees
- Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team
- Ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest
- Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon
What you need
- SAP
- MIS reporting