Quality Analyst
MumbaiFull-time20–30 yrsPosted 3 months ago
Leadership customer support role at Career Site in Mumbai. Needs 20+ years.
About the role
As a Quality Analyst, you will play a crucial role in maintaining and improving the quality of our customer service operations. Your primary responsibility will be to assess and analyze interactions, providing valuable feedback to enhance the overall customer experience. By identifying areas for improvement and implementing best practices, you will contribute to the continuous growth and success of our team.
What you'll do
- Play a crucial role in maintaining and improving the quality of our customer service operations
- Conduct thorough quality assessments of customer interactions, including calls, emails, and chats
- Provide constructive feedback to team members, highlighting areas of improvement and best practices
- Analyze customer feedback and identify trends to enhance the overall customer experience
- Collaborate with team leads and managers to develop and implement quality improvement initiatives
What you need
- Customer service
- MS Office
- Problem solving