Quality Executive
BengaluruFull-time3–6 yrsPosted open since feb 2026
Mid-level mechanical and production role at Career Site in Bengaluru. Needs 3+ years.
About the role
As a Quality Executive, you will play a vital role in maintaining and enhancing our company's reputation for excellent customer service. You will lead and mentor a team of CCEs, ensuring they provide consistent, high-quality support to our customers. Your responsibilities will include monitoring and evaluating CCE performance, providing feedback and training, and implementing strategies to improve overall customer satisfaction.
What you'll do
- Play a vital role in maintaining and enhancing our company's reputation for excellent customer service
- Lead and mentor a team of CCEs, ensuring they provide consistent, high-quality support to our customers
- Monitor and evaluate CCE performance through call/chat/email audits and provide constructive feedback
- Implement quality assurance processes and ensure adherence to company standards and best practices
- Collaborate with the management team to set and achieve customer satisfaction goals
What you need
- CRM