RTQM Executive
Navi MumbaiFull-time2–5 yrsPosted 3 months ago
Mid-level customer support role at Career Site in Navi Mumbai. Needs 2+ years and a BBA.
About the role
You will be responsible for handling customer inquiries, providing timely and accurate information, and resolving any issues or complaints that arise. Act as the primary point of contact for customers, ensuring a seamless and positive experience. Handle customer inquiries and requests via phone, email, and chat, providing prompt and accurate responses.
What you'll do
- Be responsible for handling customer inquiries, providing timely and accurate information, and resolving any issues or complaints that arise
- Act as the primary point of contact for customers, ensuring a seamless and positive experience
- Handle customer inquiries and requests via phone, email, and chat, providing prompt and accurate responses
- Resolve customer complaints and issues, ensuring a fair and satisfactory resolution
- Provide product and service information to customers, keeping them well-informed
What you need
- CRM
- Customer service
- Problem solving