Senior Executive
MumbaiFull-time8–14 yrsPosted over a month ago
Leadership customer support role at Career Site in Mumbai. Needs 8+ years and a BBA.
About the role
As the Senior Executive, you will play a vital role in driving the success of our customer care operations. Your primary focus will be to oversee and manage the team of Customer Care Executives (CCEs), ensuring exceptional customer service and efficient issue resolution. You will be responsible for developing and implementing strategies to enhance customer satisfaction and build positive relationships.
What you'll do
- Play a vital role in driving the success of our customer care operations
- Be responsible for developing and implementing strategies to enhance customer satisfaction and build positive relationships
- Lead and mentor a team of CCEs, providing guidance and support to ensure high-quality customer service
- Handle complex customer inquiries and escalate issues to the appropriate teams for resolution
- Monitor and analyze customer feedback to identify trends and areas for improvement
What you need
- CRM
- Customer service
- Communication