Sr. CCE
JamshedpurFull-time5–9 yrsPosted 4 days ago
Senior customer support role at Career Site in Jamshedpur. Needs 5+ years and a BBA.
About the role
As a Senior CCE, you will play a vital role in our organization's customer engagement and back-office operations. Your primary focus will be to enhance customer satisfaction and drive business growth through effective communication and problem-solving. You will be a key point of contact for our clients, ensuring their needs are met and exceeded.
What you'll do
- Play a vital role in our organization's customer engagement and back-office operations
- Be a key point of contact for our clients, ensuring their needs are met and exceeded
- Manage and lead a team of CCEs, providing guidance and support to ensure high-quality customer engagement
- Handle complex customer inquiries and complaints, offering timely and effective resolutions
- Develop and implement strategies to improve customer satisfaction and retention rates
What you need
- CRM
- Customer service
- Learning and development
- Problem solving