Sr.Customer Support Officer
ChennaiFull-time5–9 yrsPosted over a month ago
Senior customer support role at Career Site in Chennai. Needs 5+ years.
About the role
As a Senior Customer Support Officer, you will be responsible for overseeing and guiding a team of support staff, ensuring a high level of customer satisfaction. Your expertise will be crucial in handling complex customer inquiries and providing timely and accurate solutions. This role offers an opportunity to make a significant impact on our customer support strategy and overall business success.
What you'll do
- Be responsible for overseeing and guiding a team of support staff, ensuring a high level of customer satisfaction
- Lead and manage a team of customer support staff, providing guidance and support
- Handle complex customer inquiries and provide expert-level solutions
- Ensure timely and accurate responses to customer emails and chat messages
- Monitor and analyze customer feedback to identify trends and areas for improvement
What you need
- Customer service
- Problem solving