Team Leader
BilaspurFull-time20–30 yrsPosted 2 days ago
Leadership customer support role at Career Site in Bilaspur. Needs 20+ years and a BBA.
About the role
The Team Leader will play a crucial role in managing and guiding a team of CREs, who are responsible for customer interactions and collections. This role involves strategic planning, team motivation, and ensuring a positive customer experience. The Team Leader will report to the Department Head and work closely with other departments to align collection efforts with company goals.
What you'll do
- Responsible for customer interactions and collections
- Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment
- Oversee daily operations, ensuring efficient and timely customer service and collection processes
- Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction
- Implement and monitor performance metrics, identifying areas for improvement and driving team performance
What you need
- CRM
- Customer service
- Communication