Team Leader
ChennaiFull-time2–5 yrsPosted 2 months ago
Mid-level customer support role at Career Site in Chennai. Needs 2+ years.
About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable
What you'll do
- Lead and manage a team of customer support representatives, ensuring efficient and effective support delivery
- Handle complex customer inquiries and escalate issues as needed, ensuring timely resolution
- Implement and maintain quality assurance processes to ensure consistent and high-quality support
- Collaborate with other departments to align support strategies with overall business objectives
- Manage and resolve customer disputes and fraud cases, ensuring fair and timely outcomes
What you need
- Customer service
- Problem solving