Team Leader
DelhiFull-time20–30 yrsPosted 2 months ago
Leadership customer support role at Career Site in Delhi. Needs 20+ years.
About the role
As a Team Leader, you will play a crucial role in driving the success of our customer care team. Your primary responsibility will be to lead, mentor, and inspire a group of Customer Care Executives, ensuring they deliver exceptional service to our clients. You will be the driving force behind our team's performance, motivating them to achieve their goals and providing the necessary support and guidance.
What you'll do
- Play a crucial role in driving the success of our customer care team
- Lead and manage a team of Customer Care Executives, providing direction and support
- Ensure the team maintains high standards of customer service and satisfaction
- Handle complex customer inquiries and complaints, providing timely and effective resolutions
- Monitor and analyze team performance, identifying trends and areas for process optimization
What you need
- CRM
- Customer service
- Problem solving