Team Leader
HyderabadFull-time2–3 yrsPosted 5 days ago
Junior customer support role at Career Site in Hyderabad. Needs 2–3 years and a degree.
About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable
What you'll do
- Administratively manage a team & monitor their performance
- Motivate and recognize team members through implementation of the R & R programs
- Analyze various reports to enhance productivity
- Improve quality of service and increase client delight
- Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met)
What you need
- CRM
- Customer service
- Problem solving