Team Leader
JaipurFull-time20–30 yrsPosted over a month ago
Leadership customer support role at Career Site in Jaipur. Needs 20+ years.
About the role
As the Team Leader, you will play a vital role in managing and developing a high-performing team. Your responsibilities will include overseeing daily operations, training and mentoring team members, and implementing strategies to enhance customer satisfaction. You will collaborate closely with other departments to ensure seamless service delivery and resolve any customer issues promptly.
What you'll do
- Play a vital role in managing and developing a high-performing team
- Collaborate closely with other departments to ensure seamless service delivery and resolve any customer issues promptly
- Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
- Oversee daily operations, ensuring efficient and effective customer service delivery
- Train and mentor team members, providing ongoing support and guidance for professional development
What you need
- CRM
- Customer service
- Data privacy
- Communication