Team Leader
JajpurFull-time20–30 yrsPosted 2 months ago
Leadership customer support role at Career Site in Jajpur. Needs 20+ years and a BBA.
About the role
As the Team Leader, you will play a crucial role in managing and guiding a team of professionals. Your responsibilities will include overseeing daily operations, ensuring high-quality customer service, and implementing strategies to enhance team performance. You will collaborate closely with other departments and stakeholders to align with company goals and objectives.
What you'll do
- Play a crucial role in managing and guiding a team of professionals
- Collaborate closely with other departments and stakeholders to align with company goals and objectives
- Lead and motivate a team of customer service representatives, fostering a positive and productive work environment
- Oversee daily operations, ensuring efficient and effective handling of customer inquiries and requests
- Implement and maintain quality assurance processes to ensure consistent and high-quality customer interactions
What you need
- CRM
- Customer service
- Problem solving