Team Leader
LaturFull-time20–30 yrsPosted 2 days ago
Leadership customer support role at Career Site in Latur. Needs 20+ years.
About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable
What you'll do
- Lead and motivate a team of Customer Relationship Executives, fostering a positive and productive work environment
- Oversee daily operations, ensuring efficient and timely customer service and collection processes
- Handle complex customer inquiries and complaints, providing effective solutions and maintaining high customer satisfaction
- Implement and monitor performance metrics, identifying areas for improvement and driving team performance
- Collaborate with the Department Head and other teams to align collection strategies with company objectives
What you need
- Customer service
- Communication