Team Leader
Neemuch districtFull-time20–30 yrsPosted over a month ago
Leadership customer support role at Career Site in Neemuch district. Needs 20+ years.
About the role
As the Team Leader, you will play a vital role in guiding and mentoring a team of CCEs. Your responsibilities will include overseeing daily operations, providing customer support, and ensuring the team's performance meets set standards. This role is crucial for maintaining a positive customer experience and driving the company's success.
What you'll do
- Play a vital role in guiding and mentoring a team of CCEs
- Lead and motivate a team of Customer Care Executives, fostering a positive and productive work environment
- Oversee daily operations, ensuring efficient and effective customer support processes
- Handle complex customer inquiries and provide timely resolutions, maintaining high customer satisfaction
- Conduct regular performance evaluations and provide constructive feedback to team members
What you need
- CRM
- Customer service
- Problem solving