Team Leader
PuneFull-time20–30 yrsPosted 2 months ago
Leadership customer support role at Career Site in Pune. Needs 20+ years and a degree.
About the role
Average PMI (last 6 months) /PMS rating 3 and above or last two PMS rating 3 and above (whichever applicable) No Warning Letter issued in the past 6 months E-learning mandatory courses certified wherever applicable
What you'll do
- Create an inspiring team environment with an open communication culture
- Oversee day-to-day operation & Maintain Processing TAT
- Monitor team performance and report on metrics
- Motivate team members & Track & Handle the client escalations
- Discover training needs and provide coaching
What you need
- Sales
- Escalation handling
- Communication