Team Leader
RanchiFull-time20–30 yrsPosted 2 days ago
Leadership customer support role at Career Site in Ranchi. Needs 20+ years.
About the role
As a Team Leader, you will play a crucial role in managing and guiding a team of customer service professionals. Your primary focus will be to ensure the team's performance meets and exceeds expectations, providing excellent service to our clients. Lead and motivate a team of customer service representatives, ensuring high morale and performance.
What you'll do
- Play a crucial role in managing and guiding a team of customer service professionals
- Be responsible for creating a positive and productive work environment, fostering a culture of collaboration and continuous learning
- Lead and motivate a team of customer service representatives, ensuring high morale and performance
- Oversee daily operations, monitor performance metrics, and implement strategies to improve efficiency
- Handle customer escalations and provide timely, effective solutions, maintaining a high level of customer satisfaction
What you need
- CRM
- Customer service
- Escalation handling
- Problem solving