Team Leader
ThaneFull-time2–5 yrsPosted 2 months ago
Mid-level customer support role at Career Site in Thane. Needs 2+ years and Class 12.
About the role
Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months Mandatory E-learning courses certified wherever applicable Average PMI (last 6 months)/PMS rating 3 and above No Warning Letter issued in the past 6 months E-learning mandatory courses certified wherever applicable
What you'll do
- Training & Coaching : Develop team skills and support growth
- Process Improvement : Drive efficiency and optimize workflows
- Lead and manage a team of associates to deliver high-quality service, meet client expectations, and achieve operational targets
What you need
- Escalation handling
- Communication