Tele Caller
ThaneFull-time1–2 yrsPosted over a month ago
Junior customer support role at Career Site in Thane. Needs 1–2 years.
About the role
You will be the first point of contact for customers, handling inquiries, and providing timely and accurate information. Your friendly and professional approach will leave a positive impression and build strong relationships. Answer incoming calls and provide prompt and courteous assistance to customers.
What you'll do
- Be the first point of contact for customers, handling inquiries, and providing timely and accurate information
- Handle customer inquiries, listen to their concerns, and offer effective solutions
- Collaborate with other teams to resolve complex customer issues and escalate when necessary
- Ensure customer satisfaction by maintaining a friendly and helpful attitude throughout interactions
- Follow up on customer inquiries and provide regular updates on the status of their requests
What you need
- CRM
- Problem solving
Good to have
- Customer service