Vendor - Airoli
MumbaiFull-time20–30 yrsPosted 3 months ago
Leadership customer support role at Career Site in Mumbai. Needs 20+ years.
About the role
As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries. Your role is crucial in maintaining customer satisfaction and building strong relationships with our client base. You will work closely with our sales and support teams to ensure a seamless customer journey.
What you'll do
- Be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries
- Work closely with our sales and support teams to ensure a seamless customer journey
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Provide accurate and up-to-date product information and assist customers in making informed decisions
- Handle customer complaints and escalations, ensuring a prompt and satisfactory resolution
What you need
- CRM
- Customer service
- Chat support
- Sales
- Escalation handling
- Data privacy