Vendor Begumpet

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries. Your role is crucial in maintaining customer satisfaction and building strong relationships. You will work closely with our sales and support teams to ensure a seamless customer journey.

What you'll do

• Be the first point of contact for our customers, handling inquiries, providing product information, and offering solutions to their queries
• Work closely with our sales and support teams to ensure a seamless customer journey
• Handle customer complaints and escalations, finding effective resolutions
• Maintain accurate records of customer interactions and feedback
• Collaborate with the sales team to understand customer needs and preferences

What you need

• CRM
• Customer service
• Chat support
• Sales
• Escalation handling
• MS Office

Good to have

• Cross-selling