Walk-in - Pune - E-Park Kharadi
PuneFull-time20–30 yrsPosted 2 months ago
Leadership customer support role at Career Site in Pune. Needs 20+ years.
About the role
As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing accurate information, and offering timely solutions. Your role is crucial in maintaining our high standards of customer satisfaction and building strong relationships with our client base.
What you'll do
- Be the first point of contact for our customers, handling inquiries, providing accurate information, and offering timely solutions
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner
- Provide accurate and up-to-date product/service information to customers
- Maintain accurate records of customer interactions and feedback
- Collaborate with cross-functional teams to improve customer experience
What you need
- CRM
- Customer service
- Chat support
- Problem solving