Sales Executive (Reactive)

About the role

Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally.

What you'll do

• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling
• Process requests for redeeming Marriott Rewards points
• Process all reservation requests, changes, and cancellations received by phone, fax, or mail
• Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing)
• Assist management in training and motivating employees; serve as a role model

What you need

• Sales
• Upselling