Associate Cloud Specialist

About the role

As an Associate Cloud Specialist at Hyland, you'll serve as a trusted escalation resource and subject matter expert within our cloud environment. You'll independently resolve complex monitoring alerts, support disaster recovery testing, lead scheduled maintenance windows, and drive meaningful improvements — all while mentoring fellow team members and delivering an exceptional customer experience.

What you'll do

• Serve as a trusted escalation resource and subject matter expert within our cloud environment
• Mentor, coach, train, and provide feedback to team members; may contribute performance and technical capability insights to leadership
• Assist with implementing, testing, and maintaining systems and processes related to the cloud business continuity and disaster recovery plan

What you need

• Active Directory
• Networking
• Six Sigma