Operations Team Leader

About the role

The primary objective of the Team leader is to lead a customer focused team committed to the provision of a high-quality service achieving SLA’s. Having strong knowledge on transfer agency/registration and capital market products. Key Accountabilities and main responsibilities This role will include the functions like Share Dealing – Share Plans Service, Transfer Agency/Registrations, Settlements and Reconciliations.

What you'll do

• Provide Leadership support in meeting Teams and Organisational objectives
• Manage departmental projects and build working environment more flexible for the team
• Monitor and drive team and individual performance against agreed KPI’s consistently
• Manage team resources by ensuring availability and punctuality of team members
• Manage escalations and seek to resolve them to the satisfaction of the customer and client

What you need

• Reporting
• Reconciliation
• Process improvement
• Performance management
• Documentation
• Problem solving

Good to have

• Excel
• MS Office
• VBA