Assistant Manager - Merchant Success Partners (B2B - Marquee clients)
BengaluruFull-time4–6 yrsPosted 4 days ago
Mid-level finance role at Cashfree Payments in Bengaluru. Needs 4–6 years.
About the role
We are looking for a skilled Assistant Manager to oversee the relationships of the company with its Marquee clients. You will be responsible for obtaining and maintaining long-term relationships with key merchants by comprehending their requirements. The ideal candidate will be apt to build strong relationships with strategic customers.
What you'll do
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Proactively monitor the business performance of key merchants and reach out to relevant internal teams to resolve issues identified
- Monitor and accelerate response speeds, resolution speeds and quality of interactions by various support teams on tickets/issues raised by the merchants
- Pick cases with very high interactions and own it up and solve it
- Intervene and solve big ticket items of merchants faster
What you need
- Key account management
- Customer success
- Forecasting