Assistant Manager - Training & Quality (Merchant Onboarding & Customer Success)
BengaluruFull-time4–5 yrsPosted 3 months ago
Closed
Mid-level customer support role at Cashfree Payments in Bengaluru. Needs 4–5 years.
About the role
This is not audit administration — it's finding why errors happen, fixing the process or capability behind them, and proving the fix in next month's numbers.
What you'll do
- Training & Capability: Run the full learning lifecycle — induction, certification
- Own the quality and training engine for Merchant Onboarding (KYC, due diligence, activation) and Customer Success (email, ticket, voice)
What you need
- Customer success
- Onboarding
- KYC
- AML
- Root cause analysis
- ISO 9001
Good to have
- Customer service
- Freshdesk
- Six Sigma
- JIRA
- SQL
- Salesforce