Support Engineer - Chennai
ChennaiFull-time5–9 yrsPosted 1 week ago
Senior IT support role at Cassini Systems in Chennai. Needs 5+ years.
About the role
We are seeking a Support Engineer to join our growing technical support team at our brand-new site in Chennai, India. Reporting to the regional Support Lead, you will play a key role in resolving client issues, maintaining service quality and contributing to the smooth operation of our global support function.
What you'll do
- As a Support Engineer, you will play a key role in investigating and resolving client issues, ensuring queries are handled efficiently and in line with SLAs
- Work closely with the regional Support Lead, to escalate high-priority issues and contribute to the overall quality and reliability of our support service
- Diagnose and troubleshoot software issues, ensuring timely and effective resolution
- Manage and prioritise support tickets, maintaining SLA compliance and service quality
- Triage incoming queries to assess severity and determine appropriate response actions
What you need
- Linux
- AWS
- SQL
- JIRA
- Troubleshooting
- Python
Good to have
- Docker
- Git
- Confluence