Solutions Engineer (Customer Experience)
BengaluruFull-time5–9 yrsPosted 2 weeks ago
Senior customer support role at Cisco in Bengaluru. Needs 5+ years and a B.Tech, B.E. or B.Sc.
About the role
We are looking for a deep technical authority based in India to join us as a Customer Experience Solutions Engineer. This isn't just about knowing a product; it’s about being the master of the CCaaS domain. You will be the definitive authority who our customers and internal teams turn to for solving the most sophisticated challenges in the India market.
What you'll do
- Act as the driving force behind our most impactful sales, demonstrating undeniable expertise and winning the trust of India's largest enterprises through your deep…
- Your mastery will be the key that unlocks our customers' success and delivers tangible business outcomes
- Have a profound strategic impact, serving as the technical architect of digital transformation for India’s most influential organizations
- Drive Technical Leadership: Champion our technical vision within the CCaaS market by partnering with clients to solve complex challenges
- Articulate its vision, strategy, and technical details—from omnichannel routing to AI-driven agent assistance—to audiences ranging from engineers to C-suite executives
What you need
- Sales
- Communication
Good to have
- CRM
- REST APIs
- AWS
- GCP
- JavaScript
- Python