Applications Support Analyst
GurugramFull-time3–6 yrsPosted yesterday
Mid-level IT support role at Citi in Gurugram. Needs 3+ years and a B.Tech, B.E. or B.Sc.
About the role
The Applications Support Analyst (C10) is an intermediate-level individual contributor responsible for managing production and continuity of business (COB) deployments, release execution, day-to-day technical support, and operational maintenance across enterprise application suites.
What you'll do
- Release Management & CTASK Execution: Executes and owns production and COB release implementations against scheduled Change Tasks (CTASKs)
- Deployment Automation & Tooling: Drives both Release on Demand (ROD) and planned/manual deployments utilizing continuous delivery and orchestration tools such as…
- Environment & Post-Deployment Validation: Coordinates and executes comprehensive pre-deployment health verifications, rollback procedures when necessary
- Monitoring & Health Checks: Executes start-of-day checks, intra-day health monitoring, and system checkout procedures to proactively identify performance degradations
What you need
- Windows
- Linux
- ITIL
- ServiceNow
- Git
- CI/CD
Good to have
- Shell scripting
- SQL
- Jenkins
- Splunk
- SOP writing
- Root cause analysis