Head of Digital Platforms & Customer Experience COE - Senior Vice President
IndiaFull-timeLead levelPosted 3 weeks ago
Leadership customer support role at Citi.
About the role
The role brings together digital platform strategy and execution, customer experience, complaints and root-cause management, governance and regulatory readiness, third-party oversight, and AI-enabled transformation. The mandate is to ensure digital capabilities translate into measurable client and
What you'll do
- Own the UAE Wealth digital platforms agenda and define the strategic roadmap across client and banker experiences