IVR Testing Analyst
GurugramFull-timeJunior levelPosted over a month ago
QA and testing role at Citi in Gurugram.
About the role
IVR Conversational AI and Automation Testing – C10 The Testing Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices.
What you'll do
- Provide assistance with a product or product component development within the IVR testing domain
- When necessary, conduct product evaluations of vendors
- Assist with application prototyping and recommend solutions around implementation. Learn and apply features of the Cyara tool that can be used in the IVR testing
- Provide third line support to identify the root cause of issues and react IVR application outages as needed
What you need
- Prototyping
- Test automation