Implementation Engineer
ChennaiFull-timeFresherPosted 1 week ago
Entry-level software engineering role at Cloud Counselage in Chennai. Open to freshers.
About the role
The Implementation Engineer will be responsible for managing the end-to-end implementation process of our products, ensuring that they are configured and integrated smoothly into clients environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.
What you'll do
- Flexible to do implementation of software and train customers on need basis
- Should be proactive in identifying different use cases of features
- Manage large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction
- Perform thorough review of closed support cases on a weekly basis to measure process compliance
What you need
- Terraform
- Voice process
- SQL Server