Program Manager
MumbaiFull-timeHybrid2–5 yrsPosted 1 week ago
Mid-level consulting role at Cloud Counselage in Mumbai. Needs 2+ years and a degree. Hybrid.
About the role
Looking for a Program Manager who is a team player and is extremely detail-oriented. They are someone with experience working in start-ups and have technical proficiency with over-the-top organizational and time management skills. They are adaptable and flexible to take up different tasks and are responsible for developing and engaging a community of instructors through various channels.
What you'll do
- Provide ongoing support to Guides to foster retention, guide satisfaction and a sense of belonging
- Observe online classes and provide feedback to Guides; recommend changes to the Guide team
- Quality control over class curriculums, including updating and reviewing content with Guides and the Product team
- Source and develop new class ideas from Guide community, learners, partners, and others; Collaborate with team to build and manage a pipeline of vetted ideas
- Establish and implement processes for more efficient operations and positive guide experience and quality classes
What you need
- Excel
- Terraform
- Tableau
- Online teaching