Associate Application Support Engineer
BengaluruFull-timeFresherPosted today
Entry-level IT support role at CloudifyOps Pvt .Ltd in Bengaluru. Open to freshers with an MCA, B.Tech or B.E..
About the role
Working with CloudifyOps is a rewarding experience.
What you'll do
- Application Support & Incident Management
- Serve as the first point of contact (L1) for application incidents raised via ticketing systems
- Triage, categorise, and prioritise incoming support requests based on defined SLA guidelines
- Resolve known issues using standard operating procedures (SOPs) and knowledge base articles
- Escalate unresolved or complex incidents to L2/L3 teams with well-documented observations and initial analysis
What you need
- ITIL
- AWS
- Datadog
- Troubleshooting
- Linux
- Windows
Good to have
- Ticketing tools
- ServiceNow
- Python
- JIRA
- Freshdesk
- SOP writing