Customer Success Operations Coordinator (Non-IT, Remote)
RemoteFull-time3–6 yrsPosted 4 days ago
Mid-level customer support role at Cloverleaf Care. Needs 3+ years and a degree. Remote.
About the role
This position follows US day shift hours: 9pm - 6am Indian Standard Time, Monday to Friday . This is a work from home role.
What you'll do
- Answer phone calls and deliver excellent customer service
- Coordinate daily caregiver schedules and healthcare worker activities
- Staff client visits by matching the best caregiver with each client
- Support caregiver screening and hiring workflows
- Manage the service delivery platform according to company standards
What you need
- Customer success
- Customer service
- Problem solving
- Voice process