Customer Service Representative

About the role

The purpose of this role is to provide one stop/single point of contact for customers across the country/cluster while proactively servicing, building strong customer relationship and supporting as well as promoting digital solutions/channels and marketing campaigns to improve overall service, customer experience and satisfaction and grow sales

What you'll do

• Provide first line support to customers on their day-to-day general enquiries on products and service
• Administer customer orders by coordinating with internal functional teams to strive for meeting customer requests accurately and promptly in compliance to internal…
• Manage to revise or cancel orders as per customer’s requests and corresponding company policies and good practices
• Monitor and track orders to ensure they are processed successfully internally to meet customer delivery requirement
• Communicate proactively, accurately and timely to customers when orders are not processed successfully or fail to deliver as per customer’s requests due to customer…

What you need

• Customer service
• Sales
• Problem solving
• Upselling
• Cross-selling
• SAP