Senior Associate
PuneFull-time2–3 yrs4.5 L–₹6.5 L a yearPosted 3 months ago
Junior customer support role at Cogneesol in Pune. Needs 2–3 years. Pays ₹4.5–6.5 LPA.
About the role
Senior Associate at Cogneesol. Operational Management.
What you'll do
- Supervise daily operations of the customer service team, ensuring adherence to policies, procedures, and performance standards
- Respond to customer inquiries in a timely, professional, and courteous manner via phone, email, chat, or social media
- Resolve product or service problems by clarifying the customer’s issue, determining the cause, and providing the best solution
- Accurately document all customer interactions using CRM or ticketing systems
- Escalate unresolved issues to the appropriate departments or supervisors
What you need
- CRM
- Customer service
- MS Office
- Problem solving