SME-Policy Servicing

About the role

Serve as a subject matter expert for policy servicing by applying generative AI and office productivity tools to streamline operations enhance service quality and support a hybrid night shift model. Analyze policy data optimize documentation workflows and collaborate with cross functional teams to improve customer outcomes within auto insurance claims.

What you'll do

• Apply generative AI techniques to analyze policy servicing requests and recommend optimized actions that reduce handling time and improve service accuracy
• Design prompt strategies that enable efficient creation of clear policy documents endorsements and customer communication tailored to complex servicing scenarios
• Review policy data transaction histories and service tickets to identify patterns that indicate process gaps and propose targeted enhancements to operations
• Collaborate with operations teams to translate servicing policies into structured workflows that can be partially automated while preserving compliance and audit…
• Use office productivity tools to create detailed reports trackers and dashboards that summarize servicing performance for internal stakeholders working in a night shift…

What you need

• LLMs
• Communication