Intake Specialist Voice

About the role

The Intake Specialist role is a key position supporting US healthcare operations by ensuring accurate and timely processing of patient and provider requests. In this role, you will support healthcare providers, internal clinical teams, and operations teams by collecting, reviewing, and processing information required for healthcare services and prior authorization workflows.

What you'll do

• Provider/Customer Calling Support (Inbound & Outbound)
• Process incoming healthcare requests received from US providers through Calls , fax, email, and electronic systems
• Review medical documentation for completeness and accuracy
• Validate required information needed for prior authorization and clinical review
• Enter and update patient, provider, and request details accurately in healthcare systems

What you need

• Customer service
• Voice process
• Communication