Sr. Intake Trainer

About the role

The Learning & Development Specialist will work in support of the UM Service Operations Team at Cohere Health who conduct reviews and decision Prior Authorization requests for a patient’s medical insurance. You will implement training processes to improve staff performance and onboard new hire employees to the Cohere Operations teams, You will provide support to all functions within the Training & Quality department.

What you'll do

• Facilitate training for the New Hire onboarding and continuous improvement of the Service Operations Staff
• Work with onshore teams to Develop and maintain Training materials
• Perform Quality Audit checks as required
• Coach team members for improvement
• Provide reporting on performance and key areas of Training Performance to Sr Leadership

What you need

• Communication
• Learning and development