Job Title: Associate (Tele-caller) – Care Counselling & Newborn Follow-Up

About the role

The role involves regular follow-up calls with ASHAs and families to collect birth and newborn outcome information, ensure continuity of care, and maintain accurate program records. Through timely follow-ups and accurate reporting, this position directly contributes to public health initiatives aimed at reducing neonatal mortality .

What you'll do

• Engage proactively with ASHAs and families through structured follow-up calls to ensure every newborn is identified, supported, and receives timely care
• Initiate outbound calls to families to follow up for counseling, well-being of newborns outcome gathering, collect pertinent information, and update relevant records
• Conduct regular monthly follow-up calls with ASHAs to collect birth data within designated communities
• Verify the accuracy of birth details reported by ASHAs
• Coordinate with the health facilities for treatment of sick YIs and reporting

What you need

• Counselling
• Voice process
• Data entry
• MS Office
• MIS reporting
• Communication